Large bank

Reconciliation of calculations

937

employee hours

75

robot
hours

100% accuracy

Task

Loan payments reconciliation

Case

Customers reach out to the bank seeking information about current debt under their contracts. The bank also needs to submit information to the court in order to recover overdue debts from customers. These reconciliatory actions require the information sent by the bank to be prompt and 100% accurate at all times.

Problem

Such Requests are received frequently, therefore employees time must be allocated to perform reconciliation.
‍
These tasks require a lot of manual work, causing delays in providing data and errors when reconciling/correcting data in the Automated Banking System (ABS).

Business process

01.

A request from a customer or the initiative from the Bank

02.

Manually collect all of the contract’s information and carry out the necessary calculations

03.

The robot compares manual calculations with ABS

04.

The robot, if necessary, corrects the data in the ABS

05.

The robot makes a note that all the data come together

06.

The robot creates a reconciliation report

Results with a load of 1000 requests per month

45 minutes

To process a request that doesn't need to be corrected

3 minutes

For the robot to check the request

60 minutes

To process a request that needs to be corrected

5 minutes

For the robot to process and correct the request

937 hours

Per month. 6 employees work only on this task

75 hours

Per month. Now a single employee can close an issue

5,39 FTE

Saved by T1A

International FMCG company

We will audit your processes for free and tell you which ones can be robotized

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